Katelyn Jetelina – Your Local Epidemiologist – listed her post-COVID lessons:
- Meet people where they are, not where you wish they were. It’s not a website with an 85-page PDF, nor in polished press conferences.
- Listen to frustrations, confusion, and questions.
- Be transparent. Own up to mistakes. Man, I have made a lot of mistakes.
- Be a warm body. Humans trust humans.
- Show up and execute promptly. Good enough right now is better than perfect too late.
- Make it participatory. Build a two-way street.
- Anticipate needs on the ground.
She concludes, “I think this bottom-up approach could be the key to building the world we want to live in, for both institutions and communities.”